How to report a bug or a problem 6q2965

[Alex]

If you have a problem using FDM and want to report it, please try to provide the detailed description, otherwise your report will be probably useless. No one knows which smallest thing may be helpful, so don't write "I skipped some irrelevant details”, please.

If it's possible, change language in FDM to English and only then provide error messages, screenshots, logs, etc.

1. 1. General description of a problem. For s description must contain method: click URL/button, right click and use context menu, copy-and-paste URL etc.
2. 2. What steps will reproduce the problem? Optional, but required sometimes.
3. 3. What do you expect from FDM instead? Optional.
4. 4. What OS and browsers you use, including their versions/builds and bitness (32/64-bit).
5. 5. What is the version/build of FDM. Optional, but required sometimes.
6. 6.Additional specific information. For example:

• * Names and versions of other programs involved (antivirus, firewall etc.)
• * URL of page where you encounter the problem
• * URL of a
• * File type (if not provided in the URL) ,
• * Detailed log of ing (it must be enabled before starts, in FDM 3.x see Options | Settings | s | Detailed log). To get the log from FDM go Log tab, right click on log and choose "Copy to clipboard".

Warning: If you use / for your , do not post the detailed log on the forum as it contains your information. Send it to developers via private message instead. See also FDM FAQ for ing with .

If you still have doubts about needed details, read general rules "How to Report Bugs Effectively" before posting your report, please.

If anything is still unclear, read "How To Ask Questions The Smart Way" before asking, please.

Please report bugs here

[Usher]

Sample report (free style for advanced s, common s may provide the same data strictly in the order suggested by the reporting rules above)

page URL: http://mp3tag.de/en/.html
Direct URL: http://mp3tag.de/mp3tagv268setup.exe

Actions proposed: open your browser, go to the page, click the direct URL, let FDM to catch the .
Alternate actions: copy-and-paste direct URL into your FDM.
Result expected: exe file will be ed.
Result reported: .html file ed instead.

Test PC: Windows XP SP3 fully updated; Windows Defender and system firewall only, no additional firewall, AV or security suite; connected via router (fully updated firmware) to a cable TV Internet provider.
FDM 3.9.5 build 1519 set to:
- Automatically remove completed s from list
- Rename, if the file already exists
- Generate file name automatically

* IE8 works OK, log provided below

Code: Select all

03:40:12 2015-03-10 Starting ...
03:40:12 2015-03-10 GET /mp3tagv268setup.exe HTTP/1.1
Referer: http://mp3tag.de/en/.html
Cookie: MintAcceptsCookies=1; MintUnique=1; MintUniqueHour=1425952800; MintUniqueDay=1425938400; MintUniqueWeek=1425765600; MintUniqueMonth=1425160800
Host: d
03:40:12 2015-03-10 HTTP/1.1 200 OK
Server: nginx
Date: Tue, 10 Mar 2015 02:40:12 GMT
Content-Type: application/x-msdos-program
Content-Length: 2793688
Last-Modified: Fri, 06 Mar 2015 15:48:25 GMT
Connection: keep-alive
ETag: "54f9cc49-2aa0d8"
X-Powered-By: PleskLin
Accept-Ranges: bytes
03:40:12 2015-03-10 Opening file on the disk...
03:40:12 2015-03-10 Succeeded
03:40:12 2015-03-10 [Section 1] - Started
03:40:12 2015-03-10 [Section 1] - ing
03:40:17 2015-03-10 [Section 1] - Done
03:40:17 2015-03-10 complete

* Copy-and-paste to FDM works OK, log provided below

Code: Select all

03:44:28 2015-03-10 Starting ...
03:44:28 2015-03-10 GET /mp3tagv268setup.exe HTTP/1.1
Referer: http://.mp3tag.de/
Cookie: MintUnique=1; MintUniqueHour=1425952800; MintUniqueDay=1425938400; MintUniqueWeek=1425765600; MintUniqueMonth=1425160800
Host: d
03:44:28 2015-03-10 HTTP/1.1 200 OK
Server: nginx
Date: Tue, 10 Mar 2015 02:44:29 GMT
Content-Type: application/x-msdos-program
Content-Length: 2793688
Last-Modified: Fri, 06 Mar 2015 15:48:25 GMT
Connection: keep-alive
ETag: "54f9cc49-2aa0d8"
X-Powered-By: PleskLin
Accept-Ranges: bytes
03:44:28 2015-03-10 Opening file on the disk...
03:44:28 2015-03-10 File already exists. Rename to "mp3tagv268setup(1).exe"
03:44:28 2015-03-10 Succeeded
03:44:28 2015-03-10 [Section 1] - Started
03:44:28 2015-03-10 [Section 1] - ing
03:44:34 2015-03-10 [Section 1] - Done
03:44:34 2015-03-10 complete

* Firefox 36.0.1 works OK, log provided below

Code: Select all

03:46:58 2015-03-10 Starting ...
03:46:58 2015-03-10 GET /mp3tagv268setup.exe HTTP/1.1
Referer: http://mp3tag.de/en/.html
Cookie: MintUnique=1; MintUniqueMonth=1425160800; MintAcceptsCookies=1; MintUniqueHour=1425952800; MintUniqueDay=1425938400; MintUniqueWeek=1425765600
Host: d
03:46:58 2015-03-10 HTTP/1.1 200 OK
Server: nginx
Date: Tue, 10 Mar 2015 02:46:58 GMT
Content-Type: application/x-msdos-program
Content-Length: 2793688
Last-Modified: Fri, 06 Mar 2015 15:48:25 GMT
Connection: keep-alive
ETag: "54f9cc49-2aa0d8"
X-Powered-By: PleskLin
Accept-Ranges: bytes
03:46:58 2015-03-10 Opening file on the disk...
03:46:58 2015-03-10 File already exists. Rename to "mp3tagv268setup(2).exe"
03:46:58 2015-03-10 Succeeded
03:46:58 2015-03-10 [Section 1] - Started
03:46:58 2015-03-10 [Section 1] - ing
03:47:01 2015-03-10 [Section 1] - Done
03:47:01 2015-03-10 complete

Final note:
"It's a basic truth of the human condition that everybody lies. The only variable is about what." House MD.